Sunday 19 July 2020 // Festivalpark, Werchter
Sunday 19 July 2020 // Festivalpark, Werchter

FAQ

When do ticket sales start?

Tickets will be available from Friday 4 October at 9 am, through Proximus Go For Music and Ticketmaster.

At what time does the Billie Eilish performance start?

The stage times have not been announced at this time. As soon as all artists playing Werchter Boutique pop-up are revealed, a timetable will be published on this website.

Getting to Werchter

All mobility info will be available on this website soon.

Which facilities are put in place for visitors with a handicap or reduced mobility?

In collaboration with Inter, Werchter Boutique pop-up puts in a great effort to make the festival accessible to the disabled. So we have paid a lot of attention to the accessibility of the festival site and its surroundings:

  • There is an alternative, accessible and less crowded entrance for people with a disability. One person is allowed to accompany him/her through this entrance.
  • We provide a viewing platform for wheelchair users, people with crutches... with a grandstand view of the performing artists. Specific tickets are required for people using this platform. Read more on that here.
  • Adapted toilets are situated in locations all over the festival site.
  • Specific parking spaces are provided. To use the ADD parking, you'll need to purchase a parking ticket in advance. It's no longer possible to pay the amount in cash on the spot. Capacity is limited - please request your reserver parking space in advance through the form below. Inter will keep you posted on the next steps.
  • If you wish to bring a folding chair because of your disability or another health issue, you'll also need a pass to bring this. Please ask Inter for this pass in advance.
  • Throughout the festival, you can always call on ADD staff for assistance, free of charge. This may include: toilet, moving and eating assistance, etc. Do not hesitate to talk to an ADD assistant, whenever you require assistance. You can find them on the festival site (at the viewing platforms).
  • For people with hearing aids, we are once again setting up audio frequency induction loops. By switching your hearing aid to the “T” position, you will enjoy much better sound quality and much less ambient noise. Close to the wheelchair platform, we provide an audio frequency induction loop. For more information, turn to the licensed carers who are offering assistance at the wheelchair stage.
  • Pets are not allowed in, except for assistance dogs (either or not in training) for people with a disability.

Please make your request for all necessary facilities before 29 June 2020, through this form.

Help! I bought tickets through a non-official vendor. Now what?

Tickets are not available until Friday 4 October at 9 am. No tickets will be available before that time! Order your tickets exclusively through the official ticketing websites www.proximusgoformusic.be and www.ticketmaster.be.

Don't blindly order your tickets through the first website that pops up on your search engine. Chances are you are visiting an auctioning website or a ticket reseller. Not only will tickets offered through these websites be more expensive; you also risk being denied access to the festival. Have you bought a ticket through one of these websites? First of all, try getting in touch with this website. Sometimes, you'll be refunded the price difference. If not, consider legal action in civil court. Always report the resale to the Economic Inspectorate via meldpunt.belgie.be. Also read more here.

Can I work at Werchter Boutique pop-up?

Werchter Boutique pop-up does not work with individual volunteers. The festivals in Werchter have been working with a broad spectre of associations from the wide vicinity of Werchter. With great zeal and enormous amounts of enthusiasm, members of these associations get involved with whatever has to be done on and around the festival ground. Their goal: to contribute to the success of the festival and, on top of that, to gather funds for their association, since all collaborating associations are remunerated by the festival organizers.

What options to spend the night are there during Werchter Boutique pop-up?

Festival campsites will not be opened, as Werchter Boutique is a one-day festival. Wild camping is not allowed on police order. Check booking.com for hotels, B&B and other options close to the festival.

  Booking.com   

Are children allowed inside Werchter Boutique pop-up?

Werchter Boutique pop-up does not have a minimum age and so everyone is welcome! But everyone at the festival must be in possession of a festival ticket, children included. There is no reduction for children.

We do not recommend that (young) children be brought to the festival grounds as we believe a music festival is not the ideal environment for children. There are no facilities for children.

The name on my ticket is not mine. Will that cause me any trouble?

Does the name on your festival ticket not match with your own name? Don’t worry too much about this! If the ticket was purchased via the official channels, it’s valid.

If the original buyer of the ticket does not accompany you when you enter the festival, please make sure the condition of the ticket, the printing quality and especially the barcode are impeccable. Print out your ticket on a white sheet of paper, and make sure the other side remains unused. Dirty, wet or laminated tickets and badly printed or unclear barcodes are not readable by the scanners. In that case, we can only give a copy of the ticket to the original ticket buyer.

However, don’t buy your tickets via auction websites or second hand ticket websites. Tickets that are offered for an exuberant amount of money, will be blacklisted and made invalid, which means they don’t grant you access to the festival.

What can I eat and drink at the festival?

Fortunately the days of hotdogs, hamburgers and fries with mayonnaise are long gone. For quite a while now there has been a far wider range of food available; and the highly varied selection means there’s something for everyone. You can choose from healthy salads, oysters, tasty pasta, Asian cuisine, premium burgers, crusty sandwiches, the first mussels of the season, wraps, stir fries, healthy smoothies, fruit and plenty more besides. There are vegetarian and gluten-free options too. Beer and refreshing drinks are available from drinks stalls scattered all over the festival ground. Specialized stalls offer coffee, milk, fruit juice, wine and cava as well. Drink/food coupons enable you to purchase both food and drink in the festival park.


Good to know: for 1 drinks voucher, you get a 0.5l bottle of Spa Reine water. Always. Because we think it is important that festival goers drink enough water. In hot weather, we actually recommend drinking a lot of water. Drinking water is provided in different ways on the festival grounds. You can freely use the taps with drinking water at the sanitary blocks spread out over the festival grounds.

Important: it is forbidden to give, offer or sell alcoholic drinks to anyone under the age of 16. That's the law. If you are under 16 please respect this law. If you are over 16, please be aware that you are forbidden to buy alcohol for anyone under the age of 16 or to offer them alcoholic drinks. For beverages containing more than 1,2% of distilled alcohol (eg. cocktails, gin-tonic, etc.), this minimum age is 18.

What 'green' initiatives does the festival take?

On this page, you'll find the initiatives we took in 2019 to make our festivals more sustainable. We research, we learn. We continue the work. Our festivals will be even greener in the future. An update of our plans for 2020 will follow.

Which security measures are being taken?

The safety of concert and festival goers, artists and their crew, employees and neighbouring residents is always our highest priority. We have a robust safety policy. We organise additional and intensive meetings with the local and federal police and the local and provincial authorities. A set of measures will be implemented. A list of 'Do's & don'ts' will be on this website closer to the festival.

The well-being of our visitors is very important to us. We are doing our very best to offer a safe, healthy and very enjoyable festival. Our approach is broad. Self-care and care for your friends is essential. Tips, tricks and especially do's can be found in our ‘Feel Good, rock Werchter’ video!